Reduce customer churn and defection to competitors.
Measure customer satisfaction with your products or services. Get insight into the key data points that reflect your brand health and get visibility on how your products or services resonate with buyers.
Customer/Shopper Experience
(Satisfaction)
Understand how the mix is performing and which lever to optimise for maximum shopper impact.
What you get?
Profiling questions are a thing of past.
Discover customer pain points and how to optimise your product, service, or overall customer experience.
Drive retention by ensuring customer happiness.
Monitor and improve brand reputation by discovering how likely customers are to recommend your company.
Build customer loyalty by showing customers that their feedback matters.
How do we do that?
Profiling questions are a thing of past.
We offer you the best in:
Behavioural Targeting
Based on your brief, we design an engaging questionnaire
Once the questionnaire is ready, the exciting part begins. Our system is connected to social media and advertising channels.
The unique part is: We interview consumers, based on their online actions and behaviours.
- A Google search activity
- Content they engage with
- Influencers they follow
- Or purchases they make
Consumer behaviours and expectations are changing so fast, in order to
Our vision to give you a virtual seat, next to your consumers, so that you can co-create, based on their expectations.
So, how does Bolt Insight
facilitate that?
Bolt Insight is a market research platform, focused on delivering high quality consumer insight, in real time.
Our vision to give you a virtual seat, next to your consumers, so that you can co-create, based on their expectations.
Our customers' opinions
are important to us
"Working with Bolt has been fantastic. We particularly appreciated the quality of the analysis. The Max-Diff analysis was outstanding value. It allowed us to screen among 30+ innovations in 5 different markets in 4-6 weeks within budget and without cutting corners which gave us the confidence we were making the right recommendation to our client."
Léonore Saintville
Founder
“The project was done in record time and was very insightful. Once fieldwork was started, the dashboard was intuitive and gave us the possibility to follow the field progress. A fast and furious and very helpful tool!”
Lee MAY NORMAND
Global Consumer and Market Insight Director
"Global Soft Power Index 2022 study required us to survey opinions of over 100,000 respondents worldwide on 120 nation brands. Where online coverage is weak, we partnered with Bolt Insight, adopting a new and cutting-edge approach based on buying advertising space via digital marketing exchanges."
Steve Thomson
Insight Director
"It’s the first time we have ran overnight concept testing during a 3-day innovation hackathon and we were super happy with the results. Bolt were really accommodating in the whole process of co-designing the research with Elida Beauty marketing team and great at facilitating the execution of it during the day across 3 markets.”
Ivo Shurliev
Global Marketing Innovation Lead
"Working with Bolt was a delight! Their targeting system meant that we attracted an excellent cross-section of survey respondents, and this allowed for a deep level of analysis across many variables. Their service was excellent – responsive, knowledgeable and high quality. We will definitely use them again."
Sharon Peake
Founder & CEO
"Great data quality both for Quant and Qual understanding. Helps me with solid decision-making and better recommendations for my clients."
Gudrun Wiegandt
Director of Operations & Business Development
Bolt Insight is a market research platform, focused on delivering high quality consumer insight, in real time.
Our vision to give you a virtual seat, next to your consumers, so that you can co-create, based on their expectations.
We find them in the moment.
and you can track everything on a realtime dashboard, filter or compare the results, based on demography, locations, your brands vs. competitors.
Ready to get started with bolt?
Sit next to your consumer. Innovate together in real-time.
PRIVACY AND PERSONAL DATA PROTECTION POLICY
Introduction
We, Bolt Insight Limited (“Bolt”), hereby inform you that we collect and process personal data in full compliance with the Regulation EU2016/679- General Data Protection Regulation, the Data Protection Act 2018 and other relevant UK legislations (“UK GDPR”).
Bolt Insight Limited is a data controller within the meaning of the UK GDPR and we process personal data. Where we act as a data processor on behalf of a data controller, we provide an additional schedule setting out required information as part of that agreement. That additional schedule should be read in conjunction with this Privacy and Personal Data Protection Policy (“Privacy Policy”). We may amend this Privacy Policy from time to time. If we do so, we will supply you with and/or otherwise make available to you a copy of the amended Privacy Policy.
Bolt’s contact details are as follows;
E-mail: [email protected]
Address: C/O Ida & Co, Building 3 Chiswick Business Park, 566 Chiswick High Road, W4 5YA London, United Kingdom
Web Site: www.boltinsight.com
What does Bolt do?
Bolt runs various market research projects for global brands across industries. We create online surveys to collect authentic responses from consumers that fit the criteria provided to us by brands. We design customized questionnaires to ask for your feedback and opinions on different topics, such as new product ideas, personal preferences and shopping behaviour.
Bolt may collect, use, store, and transfer different kinds of personal data or information, which may be filtered or grouped into identity, contact, transaction, and technical data sets. We use this data to serve our legitimate business purpose, given your consent to participate and provide your personal information.
We offer innovative solutions to analyse data and provide meaningful insights to share with our clients, to efficiently help optimize business operations, product development, and decision-making.
What kinds of information do we collect from you?
If you engage with a brand that uses our Services (“Client”), we may collect;
- Identity:Age, gender, location (country, city) and demographics (employment, education, income, number of children and marital status),
- Contact: E-mail address,
- Technical:Internet Protocol (IP) address, browser type and operating system on the devices you use to access our web site,
- Profile: Your interests, preferences, feedback and survey responses,
- Usage: Information about how you use our web site, products and services,
- Biometric Data: Raw voice recording during the survey, if you choose to reply by voice (Not used for idenfication purposes)
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific web site feature.
If you visit our web site, we may also collect;
- Identity: Name, company name, title (only if you fill contact form),
- Technical:Internet Protocol (IP) address, browser type and operating system on the devices you use to access our web site,
- Usage: Information about how you use our website, products and services,
- Marketing:Your preferences in receiving marketing from us and our third parties and your communication preferences.
How does Bolt collect information from you?
- Direct Interactions: People fill in our research surveys, forms on our website and correspond with us by email or choose to answer our research survey questions by voice. This includes personal data that people provide when they:
- Answer questions in our research surveys
- participate in gift card draws at end of surveys;
- request demo of products or services;
- apply for a job position with us;
- subscribe to our publications or newsletter; or
- give us some feedback.
- Automated technologies or interactions: As people interact with our websites, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies.
- Third parties: We may receive personal data about you from various third parties as set out below:
- Technical Data from the following parties: analytics providers such as Google based in Ireland and Hotjar based in Malta.
What about Artificial Intelligence (AI) Chat Bot?
We use AI Chat Bot services in some of our surveys.
When you participate in AI Chat Bot surveys, the AI Bot asks you questions instead of the real person in the opened chat.
The data created with the answers given to these questions is deidentified and/or aggregated.
In these surveys, no data relating to an identified or identifiable natural person is collected or stored.
All questions asked by the Bot are prepared by Bolt and/or Client, or created by the Bot and are filtered according to content.
Does Bolt use cookies?
Yes, in our surveys and web site;
- Technical cookies: Enable core functionality such as survey sessions, website visit sessions, security and verification of identity
- Marketing cookies: To store communication preferences.
How does Bolt use the information it collects about you?
- To optimize our website and surveys’ user experience, visual designs and content for better engagement and higher conversion.
- To contact you about other surveys we provide which may be relevant to you if you have consented to us doing
- To provide you with the marketing information you requested or respond to any sales enquiries you may have made.
- To send you your gift card if you have earned it at end of a survey
- Screen out people from our surveys, who don’t fit the target audience criteria set out by our clients
- Analyse survey responses, segment survey responses into different profile groups to generate insights and share them with our clients
- (About raw voice recording) To provide convenience for survey respondents by offering voice response options and to enrich the data in reports
- To do quality checks in our surveys: prevent repeated survey completion, disqualify people who are speeding etc.
- To enable us to supply professional services to our
- To process job application, you have made.
- To enable us to invoice you for our services and investigate/address any attendant fee disputes that may have arisen
- The processing is necessary for the performance of our contract with any 3rd
- To use in the investigation and/or defense of potential complaints, disciplinary proceedings and legal
- To fulfil our obligations under relevant laws in force from time to time.
Persons / Organisations to whom we may give personal data
For Respondents
We may share your personal data with:
- Our Clients
- Our Employees
- Our Subcontractors
For Employees
We may share your personal data with:
- Our Clients
- Our Suppliers
- Our Other Employees
- Our Shareholders
For Suppliers and Subcontractors
- Our Employees
If you ask us not to share your personal data with such third parties we may need to cease to act.
If the law allows or requires us to do so, we may share your personal data with:
- The Police and Law Enforcement Agencies
- Courts and Tribunals
- Information Commissioner’s Office (“ICO”)
Requesting Personal Data we hold about you (Subject Access Requests)
You have a right to request access to your personal data that we hold. Such requests are known as “Subject Access Requests” (“SARs”). Please provide all SARs in writing marked for the attention of Data Protection Officer, Bolt Insight Limited. To help us provide the information you want and deal with your request more quickly, you should include enough details to enable us to verify your identity and locate the relevant information.
DPA 2018 requires that we comply with a SAR promptly and in any event within one month of receipt. There are, however, some circumstances in which the law allows us to refuse to provide access to personal data in response to a SAR (e.g. if you have previously made a similar request and there has been little or no change to the data since we complied with the original request). We will not charge you for dealing with a SAR.
You can ask someone else to request information on your behalf – for example, a friend, relative or solicitor. We must have your authority to respond to a SAR made on your behalf. You can provide such authority by signing a letter which states that you authorize the person concerned to write to us for information about you, and/or receive our reply.
Putting things right (Right to Rectification)
You have a right to obtain the rectification of any inaccurate personal data concerning you that we hold. You also have a right to have any incomplete personal data that we hold about you completed.
Deleting your records (Right to Erasure)
In certain circumstances you have a right to have the personal data that we hold about you erased. In certain circumstances we have the right to refuse to comply with a request for erasure. If applicable, we will supply you with the reasons for refusing your request.
The Right to Restrict Processing and the Right to Object
In certain circumstances you have the right to block or suppress the processing of personal data or to object to the processing of that information. If you want us to cease to process your information or you object to processing so that we can consider what action, if any, is appropriate.
Withdrawal of Consent
Where you have consented to our processing of your personal data, you have the right to withdraw that consent at any time.
Automated decision-making
We do not intend to use automated decision-making in relation to your personal data.
Requests and Complaints
In accordance with the applicable regulations, you have the right to access, update or request deletion of your Personal Data as we explained above. And also, if you are not happy with our response or you think we have not complied with the UK GDPR in some other way, you can complain to us.
Please send your requests and your complaints to [email protected]. You can submit by filling this Complaint Form.
Further information is available on the ICO web site (www.ico.org.uk).