Terms of Use

Terms of Use

The use of this “Web Site” (“chat.boltinsight.com”) is subject to certain Terms of Use which constitute a legal agreement between you and “Bolt Insight Limited” (“Bolt”) and its affiliates/subsidiaries. By using this Web Site, you acknowledge that you have read, understood and agree to be legally bound by the Terms of Use and all applicable laws and regulations governing the Web Site. Please review the Terms of Use prior to viewing this Web Site. If you do not agree with the terms thereof, please do not use this Web Site.

We may amend these Terms of Use from time to time. If we do, we will publish the changes on the Web Site. It is your responsibility to check the Web Site periodically for changes to these Terms of Use. The date at the top of this document indicates when these Terms of Use were last updated. Amendments to these Terms of Use will take effect 3 days after the date on which we publish the amendments on the Web Site, and from then on will govern the relationship between you and us in respect of your use of the Web Site. If you do not agree with the amended Terms of Use, you must not continue to use the Web Site after the date on which the amendments take effect.

Accept and agree to be bound and comply with these Terms of Use; You represent and warrant that you are the legal age of majority under applicable law to form a binding contract with us; and you agree if you access the Web Site from a jurisdiction where it is not permitted, you do so at your own risk.

Service

Bolt’s platform (“Platform”) is an AI-powered, fully automated qualitative market research tool that optimizes the process of gathering consumer insights by delivering comprehensive reports within 24 hours. It selects participants based on demographics, generates discussion guides, conducts research through a diverse sampling methodology, and analyzes the results to provide key insights and notable quotes.

Clients (“Client” and/or “User”) utilize the Platform to articulate their specific qualitative research requirements, detailing the scope and objectives of their projects. Once the projects are initiated, Bolt’s sophisticated AI moderators, equipped with extensive training, swiftly discern suitable consumer participants.

These participants are then engaged in thorough 30-minute individual in-depth interviews, facilitated seamlessly by the AI moderators. Following the interviews, clients receive comprehensive and actionable summaries encapsulating key insights and findings from the research, empowering them to make informed decisions based on the collected data.

Subscriptions

Subscription Billing

Certain components of the Service may be offered on a subscription basis (“Subscription(s)”). Subscriptions are billed in advance on a recurring and periodic basis (“Billing Cycle”), typically set on an annual basis.

Automatic Renewal

Unless cancelled by you or by Bolt, your Subscription will automatically renew under the same conditions at the end of each Billing Cycle. You may cancel the automatic renewal through your online account management page or by contacting Bolt customer support.

Payment Information

To process subscription payments, a valid payment method, such as a credit card, is required. You agree to provide accurate and complete billing information, including full name, address, contact details, and valid payment method information. By submitting payment information, you authorize Bolt to charge Subscription fees to the provided payment instrument.

Failed Billing

In the event of failed automatic billing, Bolt will issue an electronic invoice requiring manual payment within a specified deadline corresponding to the billing period indicated on the invoice.

Purchases & Fee Changes

Purchase Information

In order to make a purchase (“Purchase”) through the Service, you may be required to provide certain information pertinent to your transaction, including, but not limited to, your credit card number, expiration date, billing address, postcode and shipping information.

Representation and Warranty

By making a Purchase, you affirm and guarantee that: you possess the legal authority to utilize any credit card(s) or payment method(s) utilized in connection with the Purchase; and the information furnished to Bolt is accurate, truthful, and complete.

Third-Party Services

Bolt may engage third-party services to facilitate payment processing and the fulfillment of Purchases. By submitting your information, you authorize us to disclose such information to third parties, subject to our “Privacy Policy”.

Order Refusal or Cancellation

Bolt reserves the right to refuse or cancel any order at our discretion, including but not limited to instances of product or service unavailability, errors in product descriptions or pricing, inaccuracies in your order, or suspicion of fraud or unauthorized transactions.

Modification of Subscription Fees

Bolt reserves the right to modify Subscription fees at any time, at its sole discretion. Any changes to Subscription fees will take effect at the conclusion of the current Billing Cycle.

Notice of Fee Changes

Bolt will provide reasonable advance notice of any changes to Subscription fees, allowing you the opportunity to terminate your Subscription before the revised fees come into effect. Continued use of the Service after the fee change constitutes acceptance of the modified Subscription fee.

Return & Refund

Non-refundability

Except as mandated by applicable law, paid Subscription fees are non-refundable.

Credit Utilization

Clients are required to fully utilize purchased credits within a period of 12 months from the date of purchase. Failure to do so may result in Bolt’s discretion to terminate or extend the use of purchased credit rights.

Prohibited Uses

Lawful Use

The Service may only be used for lawful purposes and in compliance with the Terms.

Any personal and non-personal information collected through the surveys available to Users within the Platform will be used solely for market research purposes.

The Clients are forbidden to make public any of the personal data that they have received through the Platform.

Any use of such data for other purposes and further disclosure will be made only in accordance with applicable data protection requirements, including, but not limited to, informing the data subjects (e.g., respondents) and obtaining their consent for further processing.

The Service is not intended to exploit sensitive data or vulnerabilities, nor to process personal data of minors or special categories of personal data, such uses are prohibited.

Clients agree to use the data they receive through the Platform only for market research purposes in accordance with these Terms. The Client shall be responsible for how it uses the data it receives through the Platform.

Clients must limit the collection of personal data only to the amount necessary to fulfill their market research scopes. Clients are forbiden to use the Service to collect special categories of data or data related to criminal convictions.

Clients shall ensure that only authorized persons have access to the data in the Platform and shall adjust any access rights only to ensure minimum access to the data on a need-to-know basis.

Users agree not to utilize the Service:

• In any manner that contravenes applicable national or international laws or regulations.
• For the purpose of exploiting or harming minors in any manner, including exposure to inappropriate content.
• To transmit, or procure the sending of, any form of unsolicited advertising or promotional material.
• To impersonate any individual, entity, or representative of Bolt.
• In any way that infringes upon the rights of others or engages in illegal, threatening, fraudulent, or harmful activities.
• To restrict or inhibit the use or enjoyment of the Service by others.

Additional Prohibitions

Additionally, users agree not to:

• Use the Service in a manner that could disable, overburden, damage, or impair its functionality.
• Employ any automated means to access the Service without prior written consent.
• Engage in any activity that interferes with the proper functioning of the Service.
• Introduce malicious or harmful software or material.
• Attempt to gain unauthorized access to the Service or related infrastructure.
• Conduct denial-of-service attacks or any similar disruptive actions.
• Take any action that may adversely affect the Company’s reputation or integrity.
• Otherwise interfere with the proper operation of the Service.

Outside Sites and Linking

The Web Site may contain links and pointers to other web sites on the Internet that are owned or operated by third party vendors and other third parties (“Outside Sites”). Bolt is not responsible for such Outside Sites, including their availability, and the privacy policies of such Outside Sites, and does not control their content including any webcasting or other form of transmission received from any Outside Sites. You should contact the web site administrator or webmaster for those Outside Sites if you have any concerns regarding such links or the content located on such Outside Sites.

Bolt permits certain third-party links to the home page of its web site, provided that Bolt is provided with notice of such links and does not thereafter object to such linking.

Bolt reserves the right to revoke unilaterally any consent that it may at any time give to any linkage, including linkages to the home page.

The Outside Sites are being provided to you only as a convenience and any link or pointer contained on this Web Site does not imply endorsement of the Outside Sites. Bolt does not make any representation, warranty or condition, either express or implied, in relation to any goods or services or information received from such Outside Site.

Copyright and Trademark

All Web Site content, design, text, graphics, images, logos, buttons, icons, interfaces, audio and video clips, and the selection and arrangements thereof are the exclusive property of Bolt, or its respective content providers, and are protected by UK Copyright, Designs and Patents Act 1988, other relevant UK legislations and international copyright laws.

All software used on the Web Site is the property of Bolt or its respective software suppliers, and such software is protected by UK and international copyright laws and other applicable laws and treaties. Users of this Web Site shall not transmit/post any information to this Web Site that infringes the copyright or other intellectual property rights of others.

You may not use, download, upload, copy, print, display, perform, reproduce, republish, license, post, transmit or distribute any information from any of our Web Sites in whole or in part without our prior written permission.

All trademarks, service marks and trade names used on the Web Site (“Marks”) are solely owned by Bolt. Marks may not be used in connection with any product or service that is not a product or service of Bolt or that is likely to cause confusion among customers, or that in any manner disparages or discredits Bolt.

Client agrees to allow Bolt to use its company logo in any marketing activities and events that Bolt participates in or conducts, limited to promotional purposes.

Legal Disclaimer and Limitation of Liability

While Bolt attempts to keep the information, materials and processes on this Web Site as current, complete and accurate as possible, we make no representations or warranties of any kind about this Web Site or the information, software, functions, processes or other content contained on this Web Site.

Bolt makes no guarantee that access to this Web Site will be uninterrupted, error-free or free from viruses or other harmful code. The documents, information and graphics published on this Web Site may include technical errors. Bolt shall not be bound by any errors or omissions contained in this Web Site with respect to any services offered on this Web Site. Information herein may be changed, removed or updated at any time without notice and for any reason. All materials and information posted to this Web Site are intended to be used for informational purposes only. Any content accessed, downloaded or otherwise obtained on or through the use of the Web Site is used at your own discretion and risk. Bolt shall have no responsibility for any damage to your computer system or loss of data that results from the download or use of content. You assume the entire risk of relying on this information. This information is supplied to you on the condition that you or any other person receiving this information will make their own determination as to its suitability for any purpose prior to any use of this information.

The information, services, products, software and materials contained or offered in this Web Site are provided on an “as is” basis with no warranty. To the maximum extent permitted by law, Bolt disclaims all representations and warranties, express or implied, with respect to such information, services, products, software and materials, including, but not limited to, warranties of merchantability, fitness for a particular purpose, title, noninfringement, freedom from computer virus or other harmful code, and implied warranties arising from course of dealing, usage, reliance or trade practice.

In no event shall Bolt be liable for any direct, indirect, special, punitive, exemplary, incidental, or consequential damages, or any damages whatsoever. In no event shall Bolt, its agents, shareholders, employees, or officers have any obligations or liabilities to you or any other person for loss of profits, for loss of business or use, or for incidental, special or consequential damages, whether based on contract, tort (including negligence), or any other theory or form of action, even if we or our subsidiaries have been advised of the possibility of such damages, whether in an action under contract, negligence, or any other theory, arising out of or in connection with the use or inability to use the information, services, products, software and materials available from this Web Site. No action or proceeding may be brought against Bolt or its subsidiaries with respect to any claim or dispute arising from the use of or reliance on this Web Site or any information thereon.

This information is not to be construed as recommendations to use any information, product, process, equipment, or formulation that conflicts with any patent, copyright, or trademark, and Bolt or its subsidiaries make no representation or warranty, express or implied, that any use of this information will not infringe on any patent, copyright or trademark. Bolt categorically rejects any interpretation which tends to assimilate the content of its Web Site or any of its subsidiaries’ web sites with offers of purchase or incitement to purchase shares or other securities, whether listed or non-listed, of Bolt, or any one of its direct or indirect subsidiaries companies.

Indemnity

You agree to indemnify and hold harmless Bolt, its officers, directors, employees and agents from and against any and all claims, liabilities, damages, losses or expenses, including reasonable attorneys’ fees and costs, due to or arising out of your violation of these Terms of Use or your violation or infringement of any third-party rights, including intellectual property rights.

Protection of Personal Data

We, hereby inform you that we collect and process personal data in full compliance with the Regulation EU2016/679- General Data Protection Regulation, the Data Protection Act 2018 and other relevant UK legislations (“UK GDPR”).

Bolt Insight Limited is a data controller within the meaning of the UK GDPR and we process personal data in compliance with the applicable data protection legislation.

Bolt and the Client will act as independent controllers for the processing of the personal data carried through the platform. In their capacity as independent data controllers, the Parties undertake to respect the principle of accountability and fulfill all the obligations required by current legislation regarding the protection of personal data, in particular the lawfulness of processing and the obligation to inform the data subjects about the processing of their personal data.

Each Controller bears responsibility for its actions and damages which may harm data subject, being fully liable for the processing of the personal data carried out for its own purposes and by its own means.

Where we act as a data processor on behalf of a data controller, we provide an additional schedule setting out required information as part of that agreement. That additional schedule should be read in conjunction with the Privacy and Personal Data Protection Policies located at https://www.boltinsight.com/privacy-policy/ (“Privacy Policies”). We may amend Privacy Policies from time to time. If we do so, we will supply you with and/or otherwise make available to you a copy of the amended Privacy Policy. Before submitting any personal data to Bolt, please check the latest version of the Privacy Policy available on our website available here.

The information in this Privacy Policy is intended to supplement the information in the Terms of Use and not to contradict it.

Where we process certain personal data for specific purposes and act as a processor for a Client, a specific data processing agreement will be entered into separately from these terms and conditions in accordance with the UK GDPR.

If the Client discloses the personal data of its collaborators, employees and any other individuals to Bolt for the purpose or in connection with the Services, the Client has the obligation to inform all such individuals with regard to such disclosure and to the processing of their personal data by Bolt, and shall take all the appropriate measures (including information on the disclosure, obtaining the consent from such individuals, if the case and communication of the Bolt Privacy Policy).

Bolt’s contact details are as follows;

Email: [email protected]

Address: C/O Ida & Co, Building 3 Chiswick Business Park, 566 Chiswick High Road, W4 5YA London, United Kingdom

On Line Conduct

Any conduct by a person that in Bolt’s sole discretion restricts or inhibits any other person from using or enjoying the Web Site, is prohibited. You agree to use the Web Site only for lawful purposes and in accordance with that prohibition. You agree that you will not post on the Web Site or transmit any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, racially, ethnically, or otherwise objectionable material of any kind, including, but not limited to, any material that encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national, or international law.

Termination of Usage

Bolt may terminate access by you or suspend any access to all or part of the Web Site, without notice, for any conduct that Bolt, in its sole discretion, believes is in violation of any applicable law or these Terms of Use, or is harmful to the interests of another user, a third-party, a merchant, a sponsor, a licensor, a service provider, or the Web Site.

Waiver and Severability

The failure of Bolt to exercise or enforce any rights or provisions in these Terms of Use shall not constitute a waiver of such right or provision. If any part or provision of these Terms of Use is found to be unenforceable, such part or provision may be modified to make the Terms of Use as modified legal and enforceable. The balance of the Terms of Use shall not be affected.

Governing Law

These Terms of Use and any dispute or claim arising out of or in connection with these Terms of Use or their subject matter (including non-contractual disputes or claims) are subject to English Law. The courts of England and Wales shall have exclusive jurisdiction over all disputes and claims arising out of or in connection with these Terms.

How to Contact Us

If you have any comments or questions regarding these Terms of Use, please do not hesitate to email us at: [email protected]

Respondents Terms of Use

These Terms of Use (“Terms”) establish the agreement between Bolt Insight Limited, including its affiliates (collectively, “Bolt”), and you, the research respondent (“you,” “your,” or “Respondent”), regarding your participation in any survey or research study hosted by Bolt (“Research”). By participating, you expressly agree to these Terms. Please read them carefully before engaging in any Research activities.

Acceptance of Terms

These Terms, along with the Bolt Privacy Policy (incorporated by reference), govern your participation in Research. Additional disclosures or disclaimers presented to you in connection with Research activities, including email communications, are also considered part of these Terms. Participation is voluntary, and if you do not agree with these Terms, you should discontinue your participation immediately.

Nature of Participation

Your participation in Research is strictly as an independent party. These Terms do not create any agency, partnership, joint venture, employer-employee, or franchisor-franchisee relationship between you and Bolt. You retain full control over your participation and exercise your own independent judgment and discretion.

Responsibilities and Prohibited Activities

As a Respondent, you are expected to adhere to the following guidelines and conduct yourself responsibly during your participation in any Research activities. Your responsibilities include, but are not limited to, the following:

General Responsibilities

• Accuracy and Honesty: Provide accurate and truthful information when answering survey questions, providing feedback, or participating in discussions. Misrepresentation or providing false information may lead to disqualification from the Research and forfeiture of any incentives.
• Confidentiality: Maintain the confidentiality of any proprietary information, research questions, or materials you are exposed to. You must not share, discuss, or disclose any details of the Research with third parties.
• Respectful Conduct: Engage respectfully with any representatives, moderators, or other participants involved in the Research. Abusive, offensive, or inappropriate behavior will not be tolerated.

Prohibited Activities

You agree that you will not engage in the following activities while participating in Research:

• Do not collect, transmit, or share any personal data of third parties (e.g., names, contact details, or sensitive information) without their prior explicit consent and information about such disclosure.
• Do not share any content or information that is irrelevant to the Research topic or not directly requested by Bolt.
• Minimise the amount of personal information you provide in the media files you choose to upload during the Research.
• Do not collect or share information about minors (under 18 years old) or other vulnerable individuals without prior written approval from Bolt, even if related to the Research.
• Do not use web crawlers, spiders, bots, or other automated tools or technologies to access, collect, or download information from the Research platform or related services. Unauthorized data scraping or extraction is strictly prohibited.
• Do not attempt to interfere with or disrupt the proper functioning of the Research, including attempting to manipulate survey results, tampering with survey links, or engaging in any other conduct that could undermine the integrity of the Research process.
• Avoid attempting to gain unauthorized access to any systems, data, or networks associated with Bolt’s Research activities.
• Do not upload, share, or distribute any content that contains viruses, malware, spyware, or any other harmful, disruptive, or destructive code or software.
• Avoid sending or transmitting any information that could damage, disable, or otherwise compromise Bolt’s systems or the Research platform.
• Do not share or post any threatening, harassing, defamatory, obscene, or otherwise inappropriate content. This includes, but is not limited to, material that is vulgar, lewd, scandalous, or inflammatory.
• Refrain from any conduct that could be considered discriminatory, abusive, or in violation of applicable laws, including but not limited to hate speech, harassment, or bullying.
• Do not impersonate any person or entity, or falsely claim affiliation with any individual, group, or organization, including Bolt or its clients.
• Avoid using fake identities or masking your true identity to participate in Research. Misrepresentation will result in immediate disqualification.
• Do not attempt to reverse-engineer, decompile, or disassemble any aspect of the Research platform, software, or systems.
• Do not bypass, disable, or circumvent any security features or measures put in place to protect the Research platform and its content. Any attempt to hack, crack, or otherwise compromise security will be treated as a violation of these Terms.
• Do not encourage, advise, or participate in any illegal activities, including actions that violate local, national, or international laws, regulations, or standards.
• Avoid engaging in conduct that infringes on the intellectual property, privacy, or publicity rights of third parties. Unauthorized distribution or use of copyrighted materials, trademarks, or confidential information is strictly prohibited.
• You are strictly prohibited from using, sharing, or disclosing any trade secrets, proprietary information, or confidential materials provided during Research. Unauthorized use, duplication, or distribution of such materials is considered a serious breach of these Terms.

By adhering to these responsibilities and avoiding prohibited activities, you help ensure the integrity and success of the Research process. Violations of these guidelines may result in the immediate termination of your participation, forfeiture of any incentives, and potential legal action.

Incentives

You may be eligible for monetary or other incentives in exchange for participating in Research. Incentives are provided based on your feedback and insights, not on the time spent. By accepting an incentive, you acknowledge that it represents fair compensation for your participation.

Intellectual Property and Confidentiality

All content, materials, text, images, videos, graphics, trademarks, and other elements provided during the Research are the exclusive property of Bolt, its licensors, or clients. You agree not to reproduce, distribute, or modify any content. You must treat all information accessed during Research as confidential and are prohibited from disclosing or using such information outside the context of your participation.

If you become aware of any unauthorized use or disclosure of confidential information, you must notify Bolt immediately.

Limitation of Liability

To the fullest extent permitted by law, Bolt, its clients, and licensors will not be liable for any direct, indirect, incidental, or consequential damages arising from your participation in Research. Should liability arise, it will be limited to the maximum amount paid to you for participation during the preceding 12 months.

Changes to Terms

Bolt reserves the right to amend these Terms at any time. Changes will take effect upon posting, and participants are encouraged to review the Terms regularly to stay informed.

Legal Compliance

You agree to comply with all applicable laws, regulations, and standards when participating in Research. Failure to do so may result in the termination of your participation and other legal consequences.

Indemnification

You agree to indemnify and hold Bolt, its affiliates, and their respective directors, officers, employees, and agents harmless from any claims, damages, or expenses arising from your breach of these Terms, your unlawful conduct, or your negligence.

Governing Law and Dispute Resolution

These Terms will be governed by the laws of the United Kingdom. Any disputes shall be resolved through arbitration or litigation in London, United Kingdom, unless otherwise agreed by the parties.

Miscellaneous Provisions

• No Assignment: Rights and obligations under these Terms may not be transferred without written consent, except in cases of significant organizational changes.
• Severability: If any part of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in effect.
• Non-Waiver: Bolt’s failure to enforce any provision does not constitute a waiver of that provision or any other part of these Terms.
• Privacy Policy: Before submitting any personal data to Bolt, please check the latest version of the Privacy Policy available on our website.

By participating in Bolt’s Research, you confirm that you have read, understood, and agree to abide by these Terms.