UX Testing Meets Qualitative Research
User experience (UX) is a key part of every successful digital product, shaping how consumers interact with brands online.
Yet, traditional UX research can be detached and costly, often relying on multiple tools and manual processes that delay decision-making.
With BoltChatAI’s UX Testing, brands can evaluate digital experiences within their qualitative research, combining the best of unmoderated UX testing with the depth of human-moderated insights.
No need for separate usability tests and follow-up interviews, everything happens in one place, ensuring both scale and depth in a seamless process.
How It Works
Simple Setup
Select "UX Test" as a project type, automatically generating structured research objectives and a chat guide tailored for usability testing.
Live User Testing
Respondents complete tasks while sharing their screens, allowing you to observe their interactions in real time.
AI-Driven Moderation
Our AI-Moderator does more than just collect data. It analyses behaviour, prompting follow-up questions based on task completion and guiding users through the process.
Detailed Reporting
Get a UX Summary highlighting key insights and session recordings of user interactions, helping you pinpoint friction points and refine digital journeys.
Why BoltChatAI for UX Testing?
Unlike traditional UX research which often requires separate testing tools and manual analysis, BoltChatAI embeds the entire process into a single study.
This means you can combine usability testing with deeper qualitative probing, capturing both how users navigate digital experiences and why they behave the way they do.
By integrating unmoderated research benefits with AI-driven moderation, BoltChatAI enables:
Scalability & Reach – Conduct Qual at Scale, reaching respondents across multiple markets and languages effortlessly.
Speed & Cost Efficiency – Real-time follow-ups and instant insights mean faster execution without the heavy costs of traditional UX testing.
Reduced Moderator Bias – Respondents complete tasks in their own environment, at their own pace, leading to more natural, unbiased responses.
Consistency & Standardisation – Every participant receives the same structured tasks and follow-ups, ensuring clear, comparable data across the study.
